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"Out patients"

Extremely difficult to find, the map that you give is inaccurate, the signage is inadequate, in fact one sign directs you to the assessment unit and when you get there the sign on the door says assessment unit, but it is locked. The instructions given for when the door is locked are useless and the equipment does not work. In fact the entrance is on the other side of the building and there are no signs. This is appalling as I had a panic attack before I got there.The letter sent says the assessment is 90 mins in length. The person I was seeing was 30 mins late and told me we had an hour. Do not expect anyone to have read your history before you arrive as this will not happen. Check any information they read out to you as it is probably inaccurate. More interested in getting the paperwork signed than anything else. When asked a question if you are not giving an answer they like they will interject and tell you they are running out of time. They will tell you they do not want to inflict any pain on you but want to know your history which is painful. No help at all and left to hear the outcome of a meeting if they bother to write to you. It is not unusual for them to "forget" to write to you.

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Responses

Response from Longreach House 5 years ago
Longreach House
Submitted on 15/04/2019 at 07:34
Published on nhs.uk at 09:05


Many thanks for sharing your story.

It is extremely important to hear the stories of our service users and to share these experiences with the staff who are delivering care every day to the people of Cornwall.

Your feedback enables us to learn from these experiences, both good and bad and to improve on the care we deliver.

We always strive to provide excellent patient care and we are disappointed this was not the case at your appointment. If you would like to take this further, please contact the Patient Advice and Liaision Service on 01208 834620.

We will certainly share your comments with the ward leads and staff members.

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