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Care Opinion

Bad Practice

Posted By Kaleto

"Bad Practice"

About: General practices in Lothian

(as the patient),

The way I was spoken to (while in severe postoperative pain and in need of an urgent prescription) by the unorganized, unfriendly, unhelpful and disinterested reception staff and by the rude, insensitive, careless and arrogant doctor was unacceptable.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 5 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 16/04/2019 at 16:44
Published on Care Opinion on 17/04/2019 at 10:09

Dear Kaleto

Thank you for sharing your experiences with us via Care Opinion and l am sorry to read what has been happening to you.
The majority of GPs are independent contractors and l would encourage to speak to the Practice Manager as I am sure that they would want to know what has happened.

I do hope you are now feeling more comfortable and well on the road to recovery.

With best wishes

Jeannette

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