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"Needs major improvement"

About: Cavell Hospital

Rooms and bathroom were not cleaned. Certain staff staff were lovely but others did not have a clue what they were doing. My mother had major surgery and was very unwell the days after and had just been sick. A nurse commented that she should put some blusher on to brighten herself up! This nurse also wanted to giver my mother ibuprofen straight after her being sick. I am not in the medical profession but knew this wasn’t right.

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Responses

Response from Cavell Hospital 3 years ago
Cavell Hospital
Submitted on 24/11/2020 at 14:33
Published on nhs.uk at 21:22


Dear Sir/Madam,

hank you for taking the time to share your feedback with us. We are sorry to hear that you and your mother were unhappy with your experience at our hospital. We take the quality of our care very seriously. Should you wish to send us a formal complaint please address it to the hands of our Executive Director Andrew Jeavons-Fellows at BMI The Cavell Hospital, Cavell Drive, Uplands Park Rd, London EN2 7PR.

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