"Fracture clinic delays"

Attended with my mother in law on time for her appointment at 11.15. Booked in and told to take a seat. 

50 minute delay and we were still sat waiting at 1pm!

I complained and all the staff did was change the delay time to 1 and half hours! So we were still waiting over that time! We hadn't been told to have an X-ray.

I believe the staff need to be more pro active and inform all patients waiting about any delays.

Spoke to a healthcare assistant who I felt was very unhelpful and I asked if my mother in law may need an X-ray and they replied we don’t know until we look at the notes, does that mean we will then be waiting longer for an X-ray, then results then to see a doctor?

I write this as a current nhs employee and am disgusted with the service