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"Coeliac Annual Review"

About: Victoria Hospital / Paediatrics

(as a parent/guardian),

My daughter had her annual check up at the paediatric coeliac clinic a few weeks ago. This appointment didn’t go very well and by the end of it my daughter was left extremely upset and I think it is going to be very difficult for me to get my daughter to attend another appointment!

I don’t want to say too much as it is quite personal but I felt the appointment started off negative and the tone maybe could have been better in dealing with a very insecure teen.  Most teenagers are extremely self conscious nowadays. 

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Responses

Response from Lynette MacKenzie, Clinical Nurse Manager, Acute Paediatrics and Neonatal Service, Women & Childrens Health, NHS Fife 5 years ago
Lynette MacKenzie
Clinical Nurse Manager, Acute Paediatrics and Neonatal Service, Women & Childrens Health,
NHS Fife
Submitted on 09/04/2019 at 10:32
Published on Care Opinion at 10:51


Hello. Thank you for your feedback, I'm really sorry things didn't go as you and your daughter would have wished. It is difficult to comment on something like this in general terms, but if you would like to contact me with your daughters details through our Patient Relations team (email on: patientrelations.fife@nhs.net) I'd be more than happy to look into your experience and feed back to you.

Best wishes

Lynette MacKenzie

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