I dropped into Clinic 2 this morning to ask for assistance in chasing up an outpatient appointment. I was met with two very friendly faces on the reception and as I explained my situation to Lisa, her colleague whom unfortunately I didn't get the name of, listened and was busy working in the background obtaining information and telephone numbers for me to call.
Lisa then called the Consultant secretary for me and handed me the telephone to speak directly to her. I came away with an appointment which I don't think I would have done without their help. Lisa also gave me additional information regarding processes I wasn't aware of in relation to partial booking.
Whilst I'm not happy I had to chase an appointment which should have occurred in February, which I hasten to add is nothing to do with Lisa and her colleague, I am extremely happy with the efficient, courteous and friendly service I received from Lisa and her colleague and would appreciate if this could be fedback to them and their direct line manager.
"Efficient, courteous, and friendly service"
About: King's Mill Hospital / Outpatients King's Mill Hospital Outpatients Sutton-in-Ashfield NG17 4JL
Posted by Lynbp4 (as ),
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