"Good staff but information and communication poor"

My father's is being treated in Ward A9.

I can visit him no problem and the staff there are helpful.

However finding out about his treatment and treatment strategy is impossible. I'm trying to find out which doctor is looking after him and I'm ringing the reception to ask for help.

The nursing staff are able to give information on what's happened in his treatment and are all helpful to the extent of their roles.

But finding out what treatment he's going to get and what the objective / outcome / expectations are is proving to be impossible.

The website lists an obsolete number for Ward A9 and the main receptionist was unhelpful, evasive and defensive when I asked for the number to ring.

This was the main hospital reception, not the Ward A9 reception.

This is not a criticism of Ward A9, but a criticism of how patients are not kept informed, or their relatives needs considered.