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"A Very Satisfied Patient"

About: Whipps Cross University Hospital / Trauma and orthopaedics

I attended the Trauma & Othopaedic clinic today. I arrived early and was immediately sent to Xray. The Xray department had been overwhelmed in the morning but the female clerk was her usual friendly, warm self inspite of the workload. As I was from outpatients I was seen almost immediately.

The radiologist was friendly and totally professional.

I returned to the Trauma & Orthopaedic clinic and the male clerk was totally professional, friendly and respectful.

It was a busy clinic but the consultant was friendly, caring, professional, warm and answered all my questions. He had time inspite of the pressure of the clinic.

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Responses

Response from Whipps Cross University Hospital 5 years ago
Whipps Cross University Hospital
Submitted on 04/04/2019 at 17:27
Published on nhs.uk at 18:06


Dear Jean Atkinson

Thank you for taking time to contact us with feedback and fore the wonderful comments. We are pleased to hear about your experience and how it sums our Trust values of Welcoming, Engaging , Collaborative, Accountable, Respectful and Equitable.

I have forwarded your comments to the service and I am sure they will also be pleased to read your comments.

Should you wish to discuss your feedback further, please don't hesitate to contact our PALS Team on 0208 535 6438 or email WXpals@bartshealth.nhs.uk

Kind regards

Faith

PALS & Complaints

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