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Care Opinion

Accessability & information

Story from nhs.uk

"Accessability & information"

About: Springfield University Hospital (London)

On discovering my wife had been moved to Springfield i drove over to discover lots of parking places, lots of signs saying pay or be find but no signs saying how to park.

How difficult is it to post pay by phone or at the meter at such a location, or to clearly indicate this is not for public parking?

Information. i had to chase around to find where my wife had been moved too, there was no clear indication where i could find information at Springfield hospital. Signs indicating reception stopped.

Take down out of use signs or cover with temporary signs.

Lastly my wife has been in hospital for 5 days and has not seen a doctor to diagnose and prescribe for her condition. Frustration is not helping her.

This is the second revie, i am still waiting for you to send the acknowledgement for the first.

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Responses

Response from Engagement and Experience Co-ordinator, South West London and St George's Mental Health NHS Trust 5 years ago
South West London and St George's Mental Health NHS Trust

Submitted on 02/04/2019 at 14:20
Published on Care Opinion at 17:00

My name is Farai and I am the Engagement & Experience Co-ordinator for the Trust.

I am sorry for the experience you have had with parking and lack of clearer directions at the Springfield site. I will pass this information onto the Facilities Department so that they are aware, however, it would help if you could please let us know where you eventually parked so your steps can be traced and the signage sorted. If you can please ring the PALS line on 020 3513 6150 or send an email to pals@swlstg.nhs.uk

I am saddened to read that your wife has not been seen by a doctor in the last 5 days, once again can you please contact us on the above number or send an email with your wife's details and the name of the ward to enable us to investigate this further and resolve this for you.

Unfortunately, this is the first review I have seen from you so I can only apologise for what seems to be a technical glitch that has meant us not receiving your first review. Can you please let me know when you left this review on which site so I can follow this up.

Once again I am truly sorry for your experiences using our Trust services and I would like to reassure you that the Trust is committed to ensuring that everyone using our services has a positive experience, so please do get in touch so we can assist your further.

I look forward to hearing from you.

Kind regards

Farai

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