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"Anaesthesia"

About: Aberdeen Royal Infirmary / Short Stay Surgery

(as a service user),

I'm going to Aberdeen Royal Infirmary this week for an eye operation so was invited to an anaesthetic pre-assessment the other day.  I understand that a new protocol to do that has recently been introduced.

The process was handled without delay, was very thorough and I was put at ease by Steph and Brenda who took care to ensure that I was at ease.  Steph carefully explained that such assessments are planned for all patients undergoing anaesthesia rather than there being any particular personal issue - I found that reassuring.

All of my questions were readily accepted and answered to my complete satisfaction.  I was given a pack of leaflets including one inviting me to tell CareOpinion of my experience.  The booklet on anaesthesia is particularly  detailed and has given me much new information which does my confidence a lot of good!

Thanks ever so much for this new service - a valuable addition to all that NHS do at a time when your resources are no doubt stretched.  I hope to be able to report positively after my procedures are completed.

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Responses

Response from Eleanor Gray, Senior Charge Nurse, Discharge Lounge, NHS Grampian 5 years ago
Eleanor Gray
Senior Charge Nurse, Discharge Lounge,
NHS Grampian
Submitted on 16/04/2019 at 13:21
Published on Care Opinion at 14:05


picture of Eleanor Gray

Dear Siuil Dearg,

Thank you very much for taking the time to provide such positive feedback. It is always great to hear from patients who have had a pre-operative assessment carried out and found it to be both informative and reassuring. I will pass your comments onto the team, in particular Brenda and Steph, who I know will be very happy to hear that the work they do here has been recognised and appreciated.

I would like to take this opportunity to wish you well with your upcoming surgery, I hope all goes well for you.

Best wishes,

Eleanor.

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Update posted by Siuil Dearg (a service user)

Dear Eleanor

Thanks for your rresppnse comments and kind wishes.

Kind regards

Ron

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