I used to praise this surgery... no more.
The phone in in the morning for an appointment is like a squaller around a feeding frenzy and end up getting nothing most of the time.
The fact that all phone calls are directed to one call centre to get farmed out to a relevant practice should be a good idea ... but this certainly is not with this practice set up.
Like this morning hubby needs an appointment
The phone rings and rings then just drops the line w with a message insinuating its busy. Nearly 20 times we got hung up on.
I have actually put off going to the dr myself now for over a year ... it makes you feel you are not worthy of any help.
The stress of just getting someone to answer puts you off.
Something is seriously wrong here and needs to be sorted ... or you just hoping we all go away ?
"What on earth has gone wrong with this surgery"
About: Portsdown Group Practice Portsdown Group Practice Cosham PO6 3BG https://www.portsdowngrouppractice.co.uk/
Posted via nhs.uk
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