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"The Urology Dep and Preop Assessment Dep"

About: Pilgrim Hospital / Urology

This was my 6th visit to the Pilgrim Hospital, my latest being on 26 March 2019, my pre-op assessment was carried out on 13 March 2019, by a very knowledgeable and professional nurse,who took the time to carefully explain to me the procedure, it was a very reassuring experience. This was complemented by 2no. nurses who took my blood, in a very caring and respective manner.

On the 26th March I attended the day case ward for my operation. I was given a very clear rundown of the Anaesthetic procedure and options by the Consultant Anaesthetist, which was very informative and she left "no stone unturned"..

I was then introduced to the Consultant Surgeon who was very patient, informative and completely "put my mind at rest"..

I had my op, was attended to brilliantly by the theatre team, whom (despite my theatrics) displayed patience and care,"which were second to none".

I was then sent to recovery, where again my care was excellent.

So, all in all, once again, the Pilgrim "has come up trumps", I was treated with, kindness, care and great humanity.......Thank you

My name is Ashoke Deo

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 5 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 05/04/2019 at 13:13
Published on Care Opinion at 13:39


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Thank you for leaving your feedback, which has been shared with the team at Pilgrim.

We aim to ensure all our patients are treated with professionalism, compassion and care, and it is especially rewarding when someone takes the time and trouble to let us know when we achieve those aims.

Thanks again, and best regards,

Sharon

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