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"Day surgery experience"

About: Royal Hospital for Children (Glasgow) / Day surgery

(as a service user),

The staff are all lovely 

The flow worked well from ward 1B to theatre to  1A however I'd like to make some constructive criticism.

It would be good for parents to be given an approximate time their child may go to theatre. Even nipping to the loo is difficult in case it's time for the child to go to theatre.

To ask children who are fasting and bored to sit on uncomfortable chairs for hours in 1A isn't ideal.  

Post op it was disappointing to be called into the ward sometime after my child arrived who had been upset. Surely the parents should be with their child as much as possible. Also he had been given ice cream when he has a milk intolerance. 

I felt as though children were rushed to leave... to meet targets perhaps. One boy couldn't walk and was mocked by staff as " putting it on " his parents had to carry him when he obviously wasn't fit.

I asked for a pillow for my son to be told " we don't want them getting too comfortable and sleeping" 

As I say it felt children were rushed to keep awake and to eat so they could be asked to leave.

As I say everyone was lovely.

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Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde 5 years ago
Pamela McGoldrick
Senior Organisational Development Advisor, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 09/04/2019 at 17:51
Published on Care Opinion on 10/04/2019 at 09:34


picture of Pamela McGoldrick

Dear janmark

Thank you for sharing your feedback on Care Opinion and apologies for the delay in responding. We value all feedback that allows us to consider what we are doing well and, importantly, where we can make improvements to ensure patients and families receive the best care possible.

It is great to hear that you felt all staff were lovely during the time your son was in the Day Surgery Unit. I am sorry to hear however that there are some aspects that we did not get right and we are keen to look at the details of your son's time in the unit and discuss aspects of this with you.

If you are happy to do so please contact me at Pamela.mcgoldrick@ggc.scot.nhs.uk in the first instance and I can advise what additional information we require to allow us to do that. Please quote ref no. 642521 in your email.

I hope your son has recovering from his surgery and is doing well at home now.

Best wishes

Pam

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