"Disgusting receptionist"

My mum called on 04/03/2019 - I remember the date as it was her birthday. My mum had breast cancer five years ago, and ever since has been on Tamoxifen, which is absolutely crucial to her recovery. Unfortunately, the pharmacy hadn't phoned my mum to let her know her supply was running out and that they have her new supply in, so my mum ran out of her pills and had to go to Safedales pharmacy on a Sunday for an emergency supply. On the Monday, the 4th of March, my mum called Kings Medical Centre to double check that everything was okay as she hadn't been contacted to let her know her medication was running out. The person that answered the phone to my mum was absolutely disgustingly to her, as if my mum hadn't been on this medication for five years and she had no idea what she was talking about. Apparently my mum's medicine wouldn't have been restocked as everyone on repeat prescriptions HAS to have a review at the doctors every few months. This is incorrect as not everyones situation is the same, especially not my mums. The receptionist said this in such a patronising and demanding way as if my mum hadn't been doing the exact same thing for the last five years! My mum then expressed how important it was that she got her prescription immediately, and all the receptionist replied was 'there are loads of people on life threatening drugs'. This is no way a person in health care should be speaking to a recovering cancer patient. I am honestly disgusted at how my mum was treated, she got off the phone super teary and I was absolutely fuming myself. I have never had a bad experience here and the doctors are great, but this has made me not want to come back. Someone who is that heartless to patients should NOT be working in a doctor's practice as a receptionist.