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"Visit to Emergency Department"

About: University Hospital Hairmyres / Emergency Department

(as a staff member),

I visited the emergency department at 8.15am due to a sore finger.  I was worried as to what this could be, and thought that I may have sprained it. 

On visiting the emergency department one of the Charge Nurses dealt with me, immediately.  Some of my worries were taken away, as this nurse made me feel as ease,  

The nurse providing the care to me, before sending me for an x-ray, which was done pretty quickly.  After my visit to x-ray, I was given news that I did not expect to hear.  The care I received from the nursing staff during this time made me feel at ease as I was very apprehensive and stressed as to what may happen next. 

The visit to the emergency department, is never a place I like to visit as the staff are very busy and hard working, and don't like to cause any bother.

The visit was excellent as I was in the department, received the care and attention from the nursing staff, that I needed, which helped a stressful visit seem a bit less traumatic for me, and was out of the department within one hour.  Outstanding care from the nursing staff.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 21/03/2019 at 21:51
Published on Care Opinion on 22/03/2019 at 10:13


picture of Lise Axford

Dear Kaz B

Thank you for taking the time to share your recent experience. I am so pleased to hear that you were treated promptly and that nursing staff made you feel at ease. I am glad that you decided to visit the department so your injury could be assessed as it sounds like you needed some treatment.

Staff will be delighted to read your feedback and I will ensure your comments are shared with the team. I hope that you are recovering well and thank you again for your kind words.

Best wishes

Lise

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