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GP appointment booking

Posted By unknown user

"GP appointment booking"

About: General practices in Greater Glasgow & Clyde

(as the patient),

Shields Medical Practice

I hardly every get the chance to make a suitable appointment. My symptoms didn’t get taken seriously after a long time, always get told to call on the day for an appointment and when I do I get spots which aren’t suitable or either phone line is busy and they never let me book an appointment the next day or later.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 20/03/2019 at 10:20
Published on Care Opinion at 10:28

picture of Nicole McInally

Dear Unknown User

I am sorry to hear about the issues you are having with booking an appointment at Shields Medical Practice.

As GP’ are Independent Contractors they are responsible for investigating and responding to any concerns or complaints a patient has. The best option would be to contact the Practice Manager to discuss this, you can do this in writing or by telephone. Alternatively, I can pass this on to the Practice Manager on your behalf, if you would like to email me with your details at Nicole.McInally@ggc.scot.nhs.uk

Kind Regards

Nicole

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Update posted by unknown user (the patient)

i have taken a complaint form to tell the manager, i will see how it goes and then i will give feedback on here

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