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Care Opinion

Care on Gould Ward was disappointing

Posted By baloothebear

"Care on Gould Ward was disappointing"

About: Musgrove Park Hospital / Trauma & Orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

Visited my brother in-law one Sunday afternoon in March, he had been admitted into Jowett Ward on the Friday after a 9 hour wait for an ambulance. We appreciate it wasn't an emergency, but he was not able to walk and couldn't even get to the bathroom. On the Sunday he was transferred to Gould ward and when visited he was being constantly sick we managed to find a container for him to use. We called a nurse and all we were told was, well he was admitted not able to walk and this sickness was something new, so wasn't able to give him anything for it but they would call for a doctor. But as there was only one doctor on duty as it was a Sunday which we found unbelievable for such a big hospital covering a big geographical area.

After we returned home, and at about 9:30pm, we tried to phone Gould Ward to see if a doctor had seen him and if he was now comfortable, continually ringing with No Reply. On Monday we learnt that he had been transferred to Crewkerne hospital, no courtesy call as promised. We continually ask that his records are updated to show that he cannot read or write, so any forms need to be explained to him. We feel at this time the standard of care on Gould Ward was well below standard, which is disappointing.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 20/03/2019 at 15:20
Published on Care Opinion at 16:21

Dear baloothebear,

Thank you for taking the time to share your feedback and I'm sorry to hear about the experience you have had.

The detail you have provided here has been anonymised so I am unable to locate the details of your call and I cannot directly comment on the event.

However, we would welcome the opportunity to look into the care provided to your brother-in-law; if you would like us to do this may I ask you to contact our Patient Experience Team on 01392 261 585 and a member of the team will be able to provide information on the next steps.

Thank you, again, for taking the time to share your story with us.

Kind regards,

Sharifa

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Response from Nicola Cole, Senior Matron, Surgery, Taunton and Somerset NHS Foundation Trust 5 years ago
Nicola Cole
Senior Matron, Surgery,
Taunton and Somerset NHS Foundation Trust

Submitted on 20/03/2019 at 16:35
Published on Care Opinion at 16:40

Dear baloothebear

I was sorry to read of your recent experience surrounding your brother in law recent inpatient stay, particularly around communication regarding transfer to Crewkerne Hospital.

I would welcome the opportunity to look into this for you, and if you agree, please contact me directly with more details and perhaps a telephone number and I would glad to talk this through with you.

My direct email is: nicola.cole@tst.nhs.uk

Thank you for taking the time to make contact with us, and I am sorry that this has been your experience.

Kind regards,

Nicola

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