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Great out of hours service

Posted By Martha Murray

"Great out of hours service"

About: Borders General Hospital / GP Out of Hours (BECS) NHS 24 / NHS 24 (111 service)

(as a relative),

I had occasion to contact the OOH service for my frail 81 year old mum over the Christmas period then again one evening recently.  

I cannot commend highly enough the service provided on the 2 occasions at Christmas then more recently. From the call handler at NHS 24, and others spoken with there, to staff in NHS Borders, and the nurses who visited, my experience and the care provided to mum was professional, person-centred and compassionate. 

Thank you to everyone concerned. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 19/03/2019 at 11:25
Published on Care Opinion at 11:30

picture of Shona Lawrence

Hi Martha

Thanks so much for sharing your experience of NHS 24 and NHS Borders Emergency Care Service (BECS) with Care Opinion. I was sorry to learn your mum has been unwell and I do hope she is doing much better. It is great that you feel the care your mum received from all involved was person centred.

For people who require to call NHS 24 on 111, patient safety and a positive patient/caller experience are our top priorities. If you would be kind enough to contact me with some additional detail, then I would be able to identify the Call Handler involved and share your positive feedback with them. I can be contacted on 0141 337 4597 or by email at patientaffairs@nhs24.scot.nhs.uk. In any event, I will ensure that your story is shared more widely within NHS 24.

I am sure my colleagues within BECS will be equally delighted with your feedback.

Thanks again and best wishes to you both.

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Dr Ross Stewart, Clinical Director Out of Hours Service, NHS Borders 5 years ago
Dr Ross Stewart
Clinical Director Out of Hours Service,
NHS Borders

Submitted on 20/03/2019 at 09:36
Published on Care Opinion at 10:12

Dear Martha,

Thank you for your kind words and positive relflections towards the BECS team. It is very much appreciated.

We strive to deliver excellent care to each of our patients. I am glad we have met your expectations on these occassions.

Wishing you the best health for the future,

Yours aye

Ross

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