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"Orthopaedic Outpatients_Informed Consent"

About: Whipps Cross University Hospital / Trauma and orthopaedics

I completed a written feedback form after my appointment today, however I scored some categories a 3 when it should have been a 2

My appointment lasted approximately 1 minute. The doctor did not introduce himself. I read his name from his NHS card in the card reader on his desk.

The doctor performed a shoulder apprehension test without explaining what he was going to do. Asking me to hold my arm in a certain position and saying 'this might hurt' while stressing my shoulder, & causing considerable pain, is not gaining consent.

I asked after the procedure what it was & why it was performed

I hadn’t needed to take painkillers for my shoulder until today. It would have been nice to have been advised, before it happened, what the test involved, and perhaps I could have been advised to take painkillers before the appointment.

Communication skills, & particularly informed consent, explaining what you are doing and why, before you do it, need to be improved.

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Responses

Response from Whipps Cross University Hospital 5 years ago
Whipps Cross University Hospital
Submitted on 25/03/2019 at 08:02
Published on nhs.uk at 09:05


Thank you for taking time to contact us with feedback. We are disappointed that your experience did not match the expectations you had of us and we would like an opportunity to discuss your concerns in detail.

Would you please contact our PALS team at Whipps Cross to discuss your concerns on 0208 535 6438 or email WXpals@bartshealth.nhs.uk

We look forward to hearing from you soon

Kind regards

Faith

PALS & Complaints

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