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Hernia operation infection

Posted By Purdy

"Hernia operation infection"

About: Fife Community Services / District Nursing NHS 24 / NHS 24 (111 service) Queen Margaret Hospital / General Surgery Victoria Hospital / Admissions Unit 2 (Emergency Surgical)

(as the patient),

After a routine umbilical hernia operation conducted in January 2019 at Queen Margaret Dunfermline I contracted a infection which my local practice was treating with anti biotics. In February 2019 I contacted NHS 24 because infection was seeping out. The doctor I saw at 23: 30 suggested that I go to A& E early the next day. I arrived at A& E Victoria hospital at 08: 00 and within 30 mins. was in a bed in AUK VHK being examined by a surgeon who stated if I had waited much longer to get attention it could have been a different out come.

I was allowed home on the Monday and under the care of DN from Cos Lane surgery. I am writing this still under DN care. I would like to thank everybody from NHS 24  to the DN at Cos Lane including the receptionist at A& E who must have noticed something was really wrong and all the other health care workers who treated me. This is the 2nd operation within 3 months that has been conducted at Dunfermline which has left me with an infection and even though the care was good I will not be back there for an operation. Again thank you to everybody I have met from NHS Fife 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 5 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 15/03/2019 at 12:56
Published on Care Opinion at 13:51

picture of Dawn Orr

Dear Purdy,

Thank you so much for sharing your experience of NHS 24 on Care Opinion. I was sorry to learn about your recent infection, I hope that you are improving and return to normal health soon.

We will share your story more widely within NHS 24 so that our staff can be reminded of how their excellent care enhances the overall patient and family experience. If you wish to contact me with any further detail, then I would be delighted to hear from you. You can get me by email at patientaffairs@nhs24.scot.nhs.uk. It would be good to share your story directly with the staff involved.


Take care


Dawn Orr

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Response from Arlene Brown, Head of Nursing, Planned care, Planned Care, NHS Fife 5 years ago
Arlene Brown
Head of Nursing, Planned care, Planned Care,
NHS Fife

Submitted on 23/03/2019 at 08:33
Published on Care Opinion on 25/03/2019 at 10:29

picture of Arlene Brown

Dear Purdy, Thank you for feeding back about your recent experiences when you had a surgical operation recently. You explained that you were pleased with the care you received when you became unwell afterwards at home, and required further urgent treatment.

I am sorry that you have had complications after your surgery at Queen Margaret Hospital and if you would wish to speak further about this and share more details with me I would be happy for you to contact me directly.

Kind regards and I wish you a continued recovery.

Arlene Saunderson

01383 623623 Extension 22937

arlene.saunderson@nhs.net

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