"Absolute joke!"

My father was referred in March 2018 for cataracts, his first appointment was postponed and he was finally seen in August 2018. He was told that there was another concern with his eyes and he would need to see a specialist, so once again we were waiting for another appointment. Since December 2018 he has had 3 appointment letters and 3 cancellation letters, his fourth appointment is for next week and what a surprise, today he received a cancellation letter and been told that his next appointment is not until May. This is totally unexceptable and I am absolutely disgusted that this has now happened four times. When we have tried to ring to find out what the hell is going on nobody answers the phone. I certainly would recommend to anyone who has to be seen by this department to ask to be referred to the mainland!