"Discharged without a cure-feeling..."

Visit to A & E after dialing 111 and been seen by a doctor on Sunday 10 March at 9 pm. Triage nurse said doctor should have let them know, a vascular specialist was required, which would have saved time. Doctor did not have a good patient manner despite no patients before or after in waiting room.

Staff in A & E were good but a very long wait. Left at 1.30 am Monday, after being told to go back to Ambulatory Care at 8.30 am, as the quicker arrive there the sooner seen. Arrived at 8.40 am Monday, as 3rd patient. I was seen by two staff members and treated well. Recommendations were to see a vascular consultant. Despite waiting for 5 and a half hours, no one could say how long the wait. The receptionist was surly and did not get back to us when we asked how long or even consult with staff.

Vascular registrar (consultant) was very curt in manner and said I should have a scan of my arm and he would see me afterwards. After scan, Radiologist said he was with another patient but would see me afterwards. An Assistant then spoke to me in the waiting area in front of 5 other people, saying there was nothing found and gave me a prescription for aspirin. When I pointed out lack of privacy and outcome, he said he would say the same if he was in a private room! I felt disrespected as had been promised the Consultant, and that after waiting a total of 11 hours from first contact with A & E, I was discharged without knowing what my illness was, without seeing Consultant, a prescription for a product which no evidence of vascular issues, dealt with in a crowded waiting room and no referral on.

Also feedback on mobile from NGH sent to me will not allow me to reply!