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"Efficient, friendly and reassuring"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

I received a call on a Tuesday asking if I would be interested in a slot for day surgery on the Sunday at 8am.  I jumped at the chance because I had been waiting a while and as it was in my local hospital, it was not a problem.

So, I turned up at 8am and was received by very friendly nurses, taken to my bed and had all the normal paperwork filled in.  Met other nurses from theatre and the surgeon on duty.  I was surprised that the hospital was operating on a Sunday but they told me it is a good time to get through a number of day surgeries as the hospital is so quiet. 

Everything went really smoothly and the staff were happy to answer my questions.  A couple of hours later, I was awake and having a cup of tea. 

Efficient, friendly and reassuring - I couldn't have asked for better!  Thank you.

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 5 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 20/03/2019 at 11:59
Published on Care Opinion at 14:23


picture of Nola Cassidy

Dear Pheasant

Thank you for taking the time to post feedback in Care Opinion, your kind comments reassure the staff that our aim of patient centred care is being achieved. Im glad you were treated in a timely manner and that you had a positive experience. I will share your comments with the team who will certainly appreciate them.

Wishing you well in your recovery

kind regards

Nola

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