I had occasion to visit this hospital as a friend had been called in for a CT scan.
I dropped her at the front of the hospital whilst I tried to find parking.
First impression wasn’t good. Seemed all a bit chaotic.
Found parking and let me list my experience
Temporary fencing, debris and litter surrounding the car park
Entry to the main hospital was through a scaffold system !
Patients outside the main entrance, dressed in dressing gowns, one man in socks, lots of smoking coughing and spitting.
Two automatic doors for entry, one not working the other malfunctioning, queue of people trying to get in.
One inside went to notice board looking for the X-ray, scanning dept.
Don’t be silly, nothing so simple, it’s called Imaging! Volunteer directed me to the correct dept. ‘ oh just go through the corridor marked Children’s hospital and head towards the back green wall, you will find it there’. Seriously what’s wrong with a sign that directs me to X-ray, scanning. Progress?
Told my friend is one the first floor facility. Lift , yes. Went to go into lift to be told by man inside the lift ‘ quickly press the floor you want to go to and the keypad outside the lifts’. Ok, why, - there’s no buttons inside the lifts! If this is the way to go then educate us please. Man went in to tell me he had gone to the 9th floor because he didn’t know he had to press the aforementioned keypad.
Deposited at the first floor, walk along looking for the ‘Imaging’ dept, noticed the nuclear dept had a sign outside their door saying ‘ X-ray scanning, next door along’. Wonder if the staff in that dept are sick if directing people, who are lost.
Imaging dept itself, seriously is this a new hospital. Litter in the floor, dirty plastic cups on the tables, water dispenser not working. Columns bashed about and skirting coming off. Haven’t they heard about column corners to protect from trolleys, etc.
Looking down, from the open corridors into the ‘Atrium’ wondered if anyone has thought of safety issues. Wouldn’t take much for people to throw themselves off . The atrium itself is an expensive empty space, the someone has decided to add some Lego windows in a wall - design feature?
Left the dept after my friend was finished.
I decided to use the Ladies facilities on the ground floor. Oh dear, dirty floor, toilet paper on the cubicle floor. No hook for coat or bag, so had to put my handbag on the floor. Very sanitary .
Walked back to car park, past the mess and then slipped in mud at the car park and I landed heavily on my back with my foot bent. My coat ( new one, second wearing) covered in mud as were my shoes, gloves and handbag.
I am now at home, in pain with swollen feet, knees and wrists. I can see a trip to my local A and E if this doesn’t settle!
All in all a horrid nasty experience of a visit to Scotland’s premier hospital.
My sympathies to the wonderful NHS staff who encounter this each day whilst trying to maintain a professional service.
,
"Disappointing experience"
About: Queen Elizabeth University Hospital Glasgow / Xrays and Scans Queen Elizabeth University Hospital Glasgow Xrays and Scans Glasgow G51 4TF
Posted by Agitated lady (as ),
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Update posted by Agitated lady (a service user) 5 years ago
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