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"Treated me like Royalty"

About: Royal Infirmary of Edinburgh at Little France / Acute Medical Unit

(as the patient),

I was admitted to AMU in the Royal Infirmary Edinburgh after having initially been to the Western General hospital.

Dr King took time and care to explain everything they were doing to make me feel better, my blood pressure was extremely high and making me feel very unwell.

I was treated with kindness and respect, I noticed they treated all their patients with respect and dignity.  The ward was very busy but at no time did I see or hear any of the staff complain, even during the night when I asked for a cup of tea, this was brought for me without me feeling I was being demanding or a nuisance.

I moved to Edinburgh quite recently and can honestly say that I have received far better care here than I ever did on the south coast.

Dr King and all the staff who have taken care of me - Freddy, Katherine, Paula, Jo, Katie and Natasha have treated me like royalty.

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Responses

Response from Lynsey McMillan, Team Manager - Complaints & Feedback, Patient Experience Team, NHS Lothian 5 years ago
Lynsey McMillan
Team Manager - Complaints & Feedback, Patient Experience Team,
NHS Lothian
Submitted on 19/03/2019 at 14:59
Published on Care Opinion at 16:25


Dear camelopardalispq99,

Thank you very much for taking the time to share your feedback on Care Opinion. I was very sorry to read that your blood pressure was very high and that you felt very unwell. This must have been very frightening for you.

I am very pleased to read that the care you received was of a high standard and I hope that you are recovering well.


Please be assured that your kind feedback has been sent on to the team who looked after you.

I wish you all the very best.

Kind Regards


Lynsey

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