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"Ambulance Crew - do a wonderful job"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance The Great Western Hospital / Colorectal surgery

(as the patient),

In late January 2 paramedics came out early on Sunday morning as I was unwell and in extreme pain. They came very quickly (within 30 minutes) and suspected I might have a grumbling appendix or problems with my gall bladder. They took me to Swindon GWH where I was diagnosed with a ruptured lower intestine which needed urgent surgery. Throughout, I was dealt with kindness, efficiency and respect. I cannot thank them enough for their swift action - I have been told that had I not got to hospital quickly, sepsis could have set in and the outcome would have been very difficult. One of the crew was called Jim - unfortunately I don't know the name of the driver but they were both great guys. 

Unfortunately, we had to call 111 again last week as my husband had a severe allergic reaction to something he has eaten and I was unable to drive him to A & E as we have been advised when this has happened in the past. Tammy and Joe came from Marlborough Ambulance Station and were extremely kind and attentive.

We are hugely grateful - these people do a wonderful job in sometimes very difficult circumstances. Very many thanks!

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 20/03/2019 at 13:48
Published on Care Opinion at 16:20


Dear Mr Gibbon,

Thank you for taking the time to share your story and I hope you and your husband are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 261 534 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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