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Macular Clinic

Posted By born to sing

"Macular Clinic"

About: University Hospital Ayr / Ophthalmology

(as the patient),

After being referred by my optician I visited the eye clinic at Ayr Hospital where I was advised by a consultant that a course of injections to my eye was recommended. I decided against the treatment as I was genuinely afraid at the thought of injections to my eye. It was a year before I was referred again and this time I decided to proceed with a course of injections.

At the appointment for the first of these every member of the nursing team was patient, caring and professional, answering all my questions and concerns and I am so pleased to commend these very special people. The whole procedure was a positive experience and I have no fear about further treatment. Everything was explained in minute detail and the after-care I received was excellent. My thanks to everyone.

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Responses

Response from Phil Hodkinson, Associate Medical Director, University Hospital Ayr and Respiratory Consultant, Medicine, NHS Ayrshire and Arran 5 years ago
Phil Hodkinson
Associate Medical Director, University Hospital Ayr and Respiratory Consultant, Medicine,
NHS Ayrshire and Arran

Submitted on 07/03/2019 at 15:02
Published on Care Opinion at 16:55

Dear born to sing,

I am delighted that you have had such a good outcome whilst attending for your injections. The staff in ophthalmology strive very hard to acheive this for all our patients and I am sure it will be a very postive note for them to hear.

Thanks again for getting in touch and I will make sure this gets to the team.

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Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran

Submitted on 07/03/2019 at 15:10
Published on Care Opinion at 16:56

Dear born to sing

Thank you so much for such lovely feedback of your experience within our Ophthalmology Service.

I understand why you would have been apprehensive, I certainly would have been too!

As you know our Ophthalmology Clinics are extremely busy therefore I am pleased to hear that our teams were able to put you at ease and ensure that procedures were explained to you - this is so important.

I will share your feedback with the team involved as this is important when reviewing our services and it will be a real boost to their day.


Kind regards

John

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