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Care Opinion

Excellent care

Posted By Solveig

"Excellent care"

About: Croydon University Hospital / Ophthalmology

(as the patient),

I had a serious eye infection whilst working away - I managed to get an urgent appointment with GP on the day who immediately referred me to hospital eye clinic with a letter. At the eye clinic I was quickly seen by a nurse and then the specialist doctor. After a thorough examination I was prescribed antibiotics that I could collect from the in-clinic pharmacy and start to take. The care was excellent.

The doctor told me what to do if things got worse over the weekend - and booked me in for a follow up appointment after the weekend with the same doctor to check how things were. This was very reassuring. The doctor was able to tell me things without me needing to ask- I wasn't able to think straight. (Sometimes we have to second guess the right questions to ask)

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 5 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust

Submitted on 08/03/2019 at 08:40
Published on Care Opinion at 14:15

Dear Solveig

I am pleased that your eye infection has been dealt with in a professional and timely manner.

It is good to hear that you describe your care as excellent and you felt reassured after the treatment you received.

I hope that your infection has now cleared up and thank you for taking the time to write to us with your lovely feedback.

Kind Regards

Sarah Pritchard, Senior Quality Facilitator

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