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Proactive, considerate, efficient and prompt

Posted By Johnnie

"Proactive, considerate, efficient and prompt"

About: Stoke Mandeville Hospital / Accident and emergency

(as the patient),

I attended A&E with cuts to my fingers, following a gardening incident.

I was Triage Assessed by a Nurse within 30 minutes of arrival and subsequently by a Doctor within the hour.

Treatment and Medical advice completed, I was discharged from A&E within 1 1/2 hours of arrival.

Not having the requirement to attend A&E or a Hospital since I cannot remember when, I found today's NHS experience to be very proactive, considerate, efficient and prompt, contrary to the ever increasing reports in the written & visual Media.

Thank You and Well Done Stoke Mandeville A&E Department.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 05/03/2019 at 11:09
Published on Care Opinion at 12:06

Dear Sir/Madam

Thank you for taking the time to share your positive experience at Stoke Mandeville A&E department. We are delighted to hear that you are happy with the care you received from our dedicated A&E staff at what would have been a difficult and sensitive time for you.

Please be assured your lovely words of praise have been passed on the A&E team for their attention.

Once again many thanks for your kind feedback, comments such as yours are always gratefully received.

Anthony Banton

bht.pals@nhs.net

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