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There was a calmness and professionalism from them

Posted By Miss DMU

"There was a calmness and professionalism from them"

About: Aberdeen Royal Infirmary / Acute Medical Initial Assessment Aberdeen Royal Infirmary / Acute Short Stay Medicine Jubilee Hospital / Accident & Emergency

(as the patient),

What a great friendly and calm A&E at Jubilee Hospital

Big thank you to Amanda on 101 plus the 2 other nurses for their kind, gentle and caring nature in such a busy ward. I felt looked after and well informed on what was going on.Especially as initially I was on my own totally and in pain.

When I moved to Ward 301 Lindsay was lovely on the night shift and the lovely RGU student nurse, both kept myself and husband updated on what was happening there was a calmness and professionalism from them & others on the very busy shift. Lyndsay was a brilliant, natural listener to all on the ward visitors and patients. Nurse in Charge Lesley in the morning shift what a star giving out great advice and tips, she helped all of us in our room smile and explained anything to anyone asked no harshness or curtness in her voice. It is a difficult job they do with many challenges.

 

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Responses

Response from Fiona Robertson, Chief Nurse, Dr Gray's Hospital & Moray HSCP, NHS Grampian 5 years ago
Fiona Robertson
Chief Nurse, Dr Gray's Hospital & Moray HSCP,
NHS Grampian

Submitted on 03/03/2019 at 19:49
Published on Care Opinion on 04/03/2019 at 08:49

Dear Miss DMU

Many thanks for your post and kind words regarding the staff that looked after you recently throughout many different areas within NHS Grampian.

The teams will be pleased to read your feedback and I am so pleased to hear that you felt well looked after and informed throughout,whilst being cared for by staff who showed calmness and professionalism.

I hope that you are recovering well

With thanks and best wishes.

Fiona Robertson

Chief Nurse

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