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Friendly, calm & cheerful, laughter, shared...

Story from nhs.uk

"Friendly, calm & cheerful, laughter, shared..."

About: Whiston Hospital

Very grateful & amazed by the friendly, calm, cheerful A&E staff following sudden facial swelling. Resus cannot make the good night's sleep promises that hotels make but it was certainly hospitable and wonderful to find laughter & shared stories & trust in what could have been frightening & lonely.

Dr thinks I probably have oral allergy syndrome, whereby some hayfever sufferers start overreacting to things their bodies' misinterprete as pollen. (Over react? moi?) (Dr described it as having an exuberant immune system, I rather like that)

Now to sleep & look forward to appointment with the allergy clinic. Care for the future not just in the moment. As I said, grateful for our NHS, especially Whiston A&E.

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Responses

Response from Whiston Hospital 5 years ago
Whiston Hospital

Submitted on 28/02/2019 at 07:18
Published on nhs.uk at 11:06

Thank you for taking the time to share your feedback about our A&E department. Our five star patient care values are aimed at providing care that is friendly and welcoming so it is pleasing to hear that this was your experience following your sudden facial swelling. Your comments will be shared with the team on A&E, they will be delighted to know that you were grateful for the care they gave you.

Once again thank you.

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