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"They care! Beyond the restrictions of a job description"

About: Three Towns Resource Centre

(as a service user),

I had psychiatric appointment changed to later date. 

On calling resource centre, a nurse called be back within 2 hours. Marie, a nurse, was patient, understanding and very helpful. 

I have BPD, Bi Polar Disorder. Marie listened to my intense Rant for an hour ! 

Concluding with advice, support and a way forward! At 7 o’clock she was leaving our call to write a detailed email! 

I have been struggling...but this nurse, lady, made a huge difference. . I felt someone really cared. 

Mental/ Emotional health is the most difficult to work with . But these guys made a decision to work in this field . Often thankless, often criticised.

Overworked! And in my experience! They care! Beyond the restrictions of a job description.

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Responses

Response from Mairi Gribben, Service Manager, Unscheduled Care Mental Health, Mental Health, North Ayrshire H&SC Partnership 5 years ago
Mairi Gribben
Service Manager, Unscheduled Care Mental Health, Mental Health,
North Ayrshire H&SC Partnership
Submitted on 12/03/2019 at 17:07
Published on Care Opinion at 17:43


Dear Duhg,

Thank you for your feedback. I will share this with the member of staff.

Regards

Mairi

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