This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Waiting Times & Consultants Attitude"

About: Solihull Hospital / Neurology

(as a relative),

My wife was in AMU back in August 2017 and was referred to Neurology it was only in October 2018 we got to see a Consultant. This Consultant as soon as they'd read the notes blamed my wife's drinking for her fits and falls. My wife hasn't had a drink for over 3 years, but this consultant dismissed everything we told her. The consultant then wanted to send my wife for an EEG at City Hospital when we asked to have the test done at the QE we were refused.

After this appointment we made efforts to have the test at the QE, even speaking with the Consultants secretary who when pushed put the phone down on me. We also made a complaint to PALS in January 2019 only to hear nothing.

We're glad to say with the help of our GP and his staff we are now having the EEG done at the QE.

We're very disappointed in Solihull Hospital and the way they seem to treat recovering  alcoholics. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Solihull Hospital 5 years ago
Solihull Hospital
Submitted on 26/02/2019 at 09:51
Published on nhs.uk at 11:07


Responded: 25.02.19

Dear

Tjs633-Sad

Thank you for taking the time to post your comments regarding Solihull Hospital.

I am extremely sorry that your wife’s experience was not satisfactory.

I am extremely sorry that you felt your wife’s treatment was disappointing and conducted in a judgemental manner.

Should you wish to discuss your concerns please call the

Patient Relations Team on 0121 424 0808 or via email at uhb-tr.Complaints-ConcernsandCompliments@nhs.net who will be able to assist with your concerns.

Please be aware that we would require a patient’s written or verbal consent for information to be shared with a family member.

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k