This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Abrupt and dismissive

Posted By Aspiemum

"Abrupt and dismissive"

About: Dumfries & Galloway Community Services / Children and Adolescents Mental Health Service

(as a parent/guardian),

I have just rang this service regarding my Aspergers son who has very low mood and feeling suicidal. I didn't catch the person's name on the phone but I found them to be very abrupt and dismissive. Very different experience from the previous week when I had someone who listened to what I was saying, not cut me off or be dismissive by saying that it's not their department. I work for the NHS myself I would never speak like that to someone on the phone, especially when the caller is upset (crying) on the phone.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Halliday, Clinical Lead for CAMHS D&G, CAMHS, NHS DUmfries and Galloway 5 years ago
Jennifer Halliday
Clinical Lead for CAMHS D&G, CAMHS,
NHS DUmfries and Galloway

Submitted on 28/02/2019 at 21:08
Published on Care Opinion on 03/03/2019 at 15:12

Dear Aspiemum,

I am sorry to hear about your experience when phoning CAMHS. I will discuss this with our admin team and think about how we could respond differently.

If you want to talk this through with me I would be happy to listen so please phone 01387 244327 and we can arrange to speak or meet.

Apologies

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennifer Halliday, Clinical Lead for CAMHS D&G, CAMHS, NHS DUmfries and Galloway 5 years ago
Jennifer Halliday
Clinical Lead for CAMHS D&G, CAMHS,
NHS DUmfries and Galloway

Submitted on 03/03/2019 at 15:21
Published on Care Opinion on 04/03/2019 at 08:49

Dear Aspiemum,

I spoke with the staff involved. Please accept our sincere apologies.

Learning involved reminding ourselves that our administrative staff are the first port of call in the service and what we say, how we say it and how we react must, at all times, be professional, helpful, caring and courteous.

I hope that is helpful.

Yours Sincerely

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k