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ent referral

Posted By toshiba

"ent referral"

About: Raigmore Hospital / Ear, Nose & Throat

(as the patient),

I went to an ENT appointment in October last year, as soon as I sat down I got a lecture more or less telling me there was nothing wrong with me cause the ct scan I had a year ago showed nothing. I was to draw a line under it the ENT doc said. I did not make the referral myself it was my doctor who informed me he wanted a biopsy of my lymph nodes as their full! I felt I was wasting their time, and humiliated. so did not show them where I was finding the lump in my neck, I just wanted out of there. they did their examination, had ultrasound scan, letter to say no more needed. still having problems but will not be returning back to ENT.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 27/02/2019 at 07:57
Published on Care Opinion at 13:33

picture of Sylvia Fraser

Dear Toshiba

I would like to thank you for informing us of your experience whilst attending your appointment with the ENT service at NHS Highland.

I am sincerely sorry that this has given you cause to raise this matter via this post. Patients should always feel comfortable in raising any concerns with their doctor.

I am sorry that you felt unable to raise the issue of the lump in your neck during your appointment. I would be happy to review this further on your behalf. For this I would need your personal information, name, DOB and address. If you would like me to pursue this on your behalf please contact NHS Highlands Feedback Team on either nhshighland.feedback@nhs.net or by calling them on 01463 705997. You can then discuss this with them.

If however you do not wish to raise this matter via this avenue then I would encourage you to make an appointment with your GP in order to review your current medical concerns so that these can be monitored.

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