This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Above and beyond the call of duty

Posted By MiaMo31

"Above and beyond the call of duty"

About: University Hospital Wishaw / Respiratory Medicine (Ward 7)

(as a relative),

We found each and every member of staff in Ward 7 very friendly, compassionate and nothing was too much trouble for them.  They took time to explain the medical situation with both our parents.  Our Mother was admitted in November 2017 and our Father in June 2018.  

In the case of our Father, he was admitted originally with pneumonia but then due to underlying health issues, Doctor Claire explained to me that we were really looking at end of life care.  She explained everything slowly and in detail to me which was easy to understand, I was writing down notes as she was talking me through the situation so I could relay to my three other siblings.  As our Father's health deteriorated, he was moved into a side room and in particular, staff nurse Claire, staff nurse Margaret & a nurse called Agnes were particularly kind and sympathetic to my sister Fiona and I.  We were allowed to use the staff kitchen which was very convenient and allowed us precious time to be with our dad.  

On a Tuesday morning in June around 8.00 am nurse Catherine came into the room and explained what would happen/what to expect as we were approaching the end of Dad's life.  Again everything was explained slowly and in terms my sister and I could understand.  Quite honestly, if there is such a thing as a perfect death then this is what our Father had surrounded by caring, professional friendly staff with my sister and I at either side of him.  We feel we can never thank the nursing staff enough, they definitely went above and beyond the call of duty.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 5 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 22/02/2019 at 10:02
Published on Care Opinion at 10:33

Dear MiaMo31

Thank you very much for getting in touch and for your comments in relation to the care and compassion your father received whilst an inpatient here in Ward 7 at University Hospital Wishaw. Please accept my sincere condolences to you and your family on the passing of your father.

Your positive comments are very welcome and I will ensure they are fed back to the staff in Ward 7, who work so hard in ensuring the care we deliver to patients is of a high standard, as well as being compassionate to the needs of our patients and their families.

It is very reassuring to read your story and I will ensure that this is passed back to the staff in the Ward for them to know that their care and personal attention is appreciated. I have no doubt they will be delighted for the feedback.

Thank you once again and best wishes to you and your family

Regards

Faith

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k