"A&E plus "observation ward""

The emergency ambulance brought me in, straight from my home. Very stressful and painful situation, I was almost unconscious, had a problem with my head, visuality, sickness and kidneys - so we were not sure, was it acute kidneys infection or maybe meningitis? Afternoon and night staff was just great. I was treated with dignity, examined by a doctors, didn't wait too long. Everything was checked very carefully, every single sample was taken so gently. My nurse (a man) was perfect, delicate, dedicated, I felt safe when he was nearby, he brought me an extra blankets or something to drink, even when I didn't ask for, he kept my husband updated, he fixed my bed when I had to go to the bathroom. Checked me regularly. He also new his job and how to treat his patients (you know, this is NOT so obvious!). Doctors were brilliant and well educated too. I had to stay overnight, for observation - but unfortunately there was no free space in observation ward, so I stayed in A&E (in separate, quieter room). Drips were switched on perfectly, tablets and antibiotics given, BP and heart rate checked, B and U samples taken...And as I said before the night staff was great, they were even able (!) to fix my old fashioned hospital bed, when something happened and "lower part" was nearly on the floor (I was a bit sarcastic now). But in the morning night staff finished their shift and everything what was good and safe for me just gone. Morning nurse - was impatient, I had a feeling he didn't know what to do and didn't know how. Didn't behave in a professional way (I work in NHS, different division and I know the principles). No-one asked me did I need something to drink (exept hardworking care HCAs), no-one know how to fix my bed (again lower part and my legs was on the floor) - "we don't know how to do it, it's from the 80th century" - it was an answer, when I asked for help with bed. I had to spend hours in this position then. I was kept in full light and almost in open space - with my problems with head, visibility and because of acute kidneys infection from last night it was horrible feeling, to lie like that. Fortunately the medical team (doctors) from the morning shift was OK. My body was clear from an infection and they decided to send me home. My nurse removed a line from my vein - caused very severe bleeding. Put a dressing with a tape, very roughly (like a package in the warehouse). I asked many times without result for a phone, as I needed to notify my husband I was ready to go. And after all - they just told me to leave and sit in a main waiting area nearby the reception, with all the people "in - and - out", in a cold draft. I came to the hospital just in my nightie on, I was quite unstable and weak still but no-one cared, just told me to go and sit. The 2-nd part in the A&E was a horrible experience. Shouldn't be like that in the hospital, especially for those in-patients.