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Care Opinion

Confidentiality

Posted By Onlyamum

"Confidentiality"

About: North Devon District Hospital / Cardiology

(as a parent/guardian),

Attended for an echo which is a very different experience than in a specialist cardiac unit. The appointment and reporting was really efficient and the staff worked hard to see and do what they needed to do and report.

However, what a crazy situation that the admin area is in the same space as the clinical area. This compromises confidentiality and free communication. It also means that the staff can be interrupted when they are undertaking procedures and examinations. It seems as though this is normal which is very difficult for the staff but also difficult for patients as there is a big difference with the communication during the procedure regarding images / implications of findings etc which is commonplace and typical of the discussion between the staff and the patient when having this procedure at other hospitals.

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 5 years ago
We are preparing to make a change
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 21/02/2019 at 16:10
Published on Care Opinion on 22/02/2019 at 12:54

Dear Patient

Thank you for taking the time to share your feedback with us. It was very good to learn you found the staff efficient and hard working.

In response to your concerns surrounding the clinical space I would like to reassure you the department and service manager are aware of the lack of clinical space and the challenges this is placing on patients and staff alike.

Space at the hospital is limited and the department is working on a long term solution to provide more appropriate clinical space for this service. Unfortunately this isn't something we have an immediate solution to and we are looking at how we can limit interruptions with the clinical staff, during examinations. There is a service planning meeting taking place very soon, where we hope we will come up with suitable service improvements.

Kind regards

Jayne

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