"EXCELLENT HELP FROM PALS"

About: Royal Orthopaedic Hospital Royal Orthopaedic Hospital Birmingham B31 2AP

Posted via nhs.uk 5 years ago

I needed to change my appointment time and informed PALS as I was told that i would need to wait again.
The appointment Manager was excellent in informing me within 48 hours that this had been change for me and to a suitable time and date without waiting again.
Very impressed.
The hospital staff at ROH are very friendly.

More about:

pals.

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Royal Orthopaedic Hospital

Submitted on 19/03/2019 at 09:36

Published on nhs.uk at 10:05

Thank you for your kind words. It is always nice to know when we get things right as well as where we need to improve. I will ensure that both PALS and appointments are aware of your feedback.
Kind Regards
Lisa Kealey
Patient Services Manager

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Royal Orthopaedic Hospital

Show your support

Have you experienced something like this, here or elsewhere?

If so, show your support below.

I've experienced this

Or maybe your experience was different?

Opinions
Next Response	j
Previous Response	k

Opinions

Next Response

Previous Response

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

EXCELLENT HELP FROM PALS

"EXCELLENT HELP FROM PALS"

Responses

Keyboard Shortcuts