"A big thank you"

Thank you very much for taking the time to leave us such kind feedback about your recent episode of care in the Emergency Department at Conquest Hospital; it is appreciated. First and foremost, we sincerely hope you are feeling much better, and have been given advice or a treatment plan for your gallstones.

The Trust works hard to provide a responsive and high standard of care for all patients, and we are delighted to read this was your experience. The care standards we provide should be underpinned by the principles of kindness, compassion, dignity and respect, and it is very reassuring to read that not only did you find the nurses to be kind and patient, but that you had total confidence and trust in the doctor and felt able to ask all the questions you had to understand your diagnosis.

We are very proud of the care provided by our Emergency Departments, who regularly see high volumes of patients presenting with a wide range of illnesses and injuries, sometimes in difficult, distressing or challenging situations, and will ensure the feedback you have left is shared with staff as they will be so pleased to read how much you valued and appreciated their care.

We wish you all the very best in your health, both now and for the future.