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Uncaring a&e staff

Story from nhs.uk

"Uncaring a&e staff"

About: North Manchester General Hospital

Transfered from Oldham Hospital, told they had a bed! Waited 5 hours on the corridor. Then another 4 for a surgeon (urologist) when emergancy situation! what a joke! most staff on adult majors unsympathetic ! They have no clue what they are doing

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Responses

Response from North Manchester General Hospital 5 years ago
North Manchester General Hospital

Submitted on 15/02/2019 at 12:14
Published on nhs.uk at 13:06

Thank you for taking the time to share your comments.

We were sorry to learn of your unsatisfactory experience when you were transferred from Oldham. I hope I can assure you that the Trust strives to provide patients with excellent care, so please accept our apologies for the distress the wait may have caused you. Our teams work hard to keep waiting times to a minimum so we are disappointed we did not achieve this for you on this occasion.

Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897, or email pals@pat.nhs.uk and they will do their best to address your concerns.

Regards

The Patient Experience Team

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