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The service and care was exceptional

Posted By The grateful patient

"The service and care was exceptional"

About: North West Ambulance Service NHS Trust Wythenshawe Hospital / General surgery

(as a service user),

I was discharged from ward A6 after a very painful attack of  pancreatitis. Only my second stay in hospital and I am 51. From the initial phone call to the ambulance to coming home the service and care was exceptional. Chris and his team on A6 were thorough, friendly and professional. Never made me feel stupid for asking questions and always a smile. This was my experience from cleaners, tea guys, auxiliary nurses, nurses and the doctors. The whole team gets a 10/10. Thank you. Other people on the ward were also impressed by the service but unfortunately happy customers are the least motivated to seek out where to leave the review. Keep up the good work.

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Responses

Response from Wythenshawe Hospital 5 years ago
Wythenshawe Hospital

Submitted on 12/02/2019 at 17:20
Published on nhs.uk at 18:06

Thank you for your positive comments posted on the NHS website regarding your care on Ward A6 at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment all of the team as it is good to receive positive feedback which reflects the hard work and dedication of our staff members. It was reassuring to read that you thought the service and care were exceptional and that the staff were thorough, friendly and professional. I can assure you that we have passed on your feedback to the Head of Nursing who will share this with the team on Ward A6, Wythenshawe Hospital.

The Patient Experience Team

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