"Please make changes and help people"

I am very disappointed with lack of compassion from the reception staff. Let me start by saying am not a person who makes a fuss and I honestly understand that GP and hospitals are under a lot of pressure but being compassion and kind to your fellow human being doesn't cost anything. Anyways after a long night with my son who hard a high fever I called the gp and begged for an appointment and was give one at 12. Please not that I suffere from Supraventricular tachycardia (SVT) so on my way to the gp I triggered an SVT attach which happens beyond my control and I have to sit down and control the symptom before it gets out of hand so when I got surgery i sat down for a few minutes while my son was on the pushchair I then approached the receptionist and gave my sons name and they told me to take a seat, the receptionist then called me and told I can not be seen as I was late 16 minutes I tried to explain my situation and the receptionist was very rude and didn't wanna listen, they sat a cross the room not near the window where they would have been able to notice I was there 11minutes before I approached them to tell I was on the premises and due to a medical condition I need to stablise my self first therefore I can be able to help my son who needed to be seen as he had high fever and I was concerned it could be something serious. I left without being seeing and the the receptionist couldn't care less it was a sick child, fair enough if it was me I wouldn't care what happens to me but this is a child that required medical attention and due to unfortunate circumstances I was late and the receptionist should have understand that, there is no need to be rude. I am not writing this to give you a bad review or damage the surgery reputation. I am genuinely hurt and disappointed on how I was treated I now have to wait till I pick my other kids from school so I can take my son to A&E while his sitting here burning up. Please make changes before you ignore those in need.