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Extremely thankful for an amazing level of care.

Story from nhs.uk

"Extremely thankful for an amazing level of care."

About: York Hospital

Came in for a general anaesthetic procedure. Due to bad experience at another hospital, I was extremely nervous about going in. From the minute I arrived every single person I met was so warm and welcoming, they completely put my mind at ease. Small things like keeping me updated about my procedure and waking up with my glasses already on me really helped make the day so as easy as possible. Would like to extend my sincere thanks to all on Ward 27, Theatres, Anaesthetics, Gynae and the Day Unit for a calm and hassle free day. Would 100% recommend and came away extremely thankful.

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Responses

Response from Sam Hunter, Patient Experience Administrator, York and Scarborough Teaching Hospital NHS Foundation Trust 5 years ago
Sam Hunter
Patient Experience Administrator,
York and Scarborough Teaching Hospital NHS Foundation Trust

Submitted on 19/02/2019 at 14:01
Published on Care Opinion at 16:29

Thanks for getting in touch.

I am sorry to hear of your bad experience at another hospital, I can understand you nervousness about coming to see us.

I am thrilled to hear that our staff put you at ease and that everyone was warm and welcoming. I will be sure to pass on your comments to the teams involved in your care.

Wishing you the best.

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