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Caring and kind at all times

Posted By Princess2973

"Caring and kind at all times"

About: University Hospital Hairmyres / General Surgery (Ward 5)

(as a relative),

I am writing to thank all the staff in ward 7 University Hospital Hairmyres who cared and treated my father, who suffers from Dementia, following his admission.

All the nurses, doctors, physiotherapist, occupational therapists , speech and language therapist, phlebotomists and domestic staff on the ward were not only professional but caring and kind at all times and his care was excellent.

Everyone within the team should be commend for their professionalism and high standard of care. 

I realise in today's climate this can often be taken for granted, however even with the day to day pressures the standard of care received was of the highest. 

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Responses

Response from Abi Campbell, Clinical Service Lead - Covid Rehab Team, NHS Lanarkshire 5 years ago
Abi Campbell
Clinical Service Lead - Covid Rehab Team,
NHS Lanarkshire

Submitted on 31/01/2019 at 08:24
Published on Care Opinion at 09:03

picture of Abi Campbell

Dear Princess 2973,

Thank you so much for taking the time to give us such kind feedback on your father's stay on Ward 7. It is very encouraging for all the professions concerned to hear that their team is doing what really matters: caring well for people.

It will be my pleasure to share your feedback with Ward 7.

Wishing you and your family well,

Abi

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Response from Helen MacLachlan, Occupational Therapy Team Leader, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Helen MacLachlan
Occupational Therapy Team Leader, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 31/01/2019 at 09:24
Published on Care Opinion at 11:23

picture of Helen MacLachlan

Dear Princess 2973,

I am delighted that you have felt the need to comment on the excellent and compassionate care that your Father received when on ward 7 at Hairmyres.

Being in hospital is never an easy experience and to know that all the team involved were able to make that time easier for your Father is what we, as professionals, are all about.

I will be delighted to pass on your positive and kind feedback to the staff involved and wish your Father a continued recovery.

Helen

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Response from Pauline Downie, Professional Lead for Speech and Language Therapy, Speech & Language Therapy Services, NHS Lanarkshire 5 years ago
Pauline Downie
Professional Lead for Speech and Language Therapy, Speech & Language Therapy Services,
NHS Lanarkshire

Speech and language therapy provides treatment, support and care for children and adults who have difficulties with communication, or with eating, drinking and swallowing.

Submitted on 04/02/2019 at 11:21
Published on Care Opinion at 14:50

picture of Pauline Downie

Dear Princess 2973

Thank you for taking the time to comment on your Father's care in ward 7, Hairmyres.

A team approach is definitely best for all concerned and we would always see families

as part of that team too.

I have passed on your kind feedback to the speech and language therapists and wish

you and your Father well.

Kind regards

Pauline

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