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"Terrible stay on Harvey 1 ward Nottingham"

About: Nottingham University Hospitals NHS Trust - City Campus / Trauma and orthopaedics

(as a relative),

I have recently had a terrible stay on the above ward  where I found the staff to be completely uninterested, unprofessional and uncaring.  I found myself admitted there after having been take ill at work many miles from home.  I had to constantly buzz for my medications when they were due a I was in excruciating pain and for my catheter bag to be emptied when it was almost overflowing after surgery- As a result of such poor care I quickly became extremely unwell requiring surgery and developed sepsis.  I heard the nurses saying they had forgotten to give me antibiotics and it seems did not keep accurate medical notes.   when I asked to be transferred to a hospital nearer home I was told that this would be too expensive.    Never will  I visit this ward or hospital again an total and utter disgrace - following my stay I have no faith at all in the NHS.

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Response from Nottingham University Hospitals NHS Trust 5 years ago
Nottingham University Hospitals NHS Trust
Submitted on 01/02/2019 at 09:08
Published on Care Opinion at 14:13


I’m sorry to hear that you had such a poor experience in our care and as a result have lost faith in our hospital and NHS. I would welcome the opportunity to discuss your concerns further so that I can listen carefully to the details of your experience and from there we can agree next steps, which will include me sharing your story with the ward team so that we can reflect on your experience and make changes where this is needed. My direct number is 0115 969 1169 ext 60595. I look forward to speaking soon.

Kind regards

Louise Challans

Matron, Elective Orthopaedics

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