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Life saver paramedics and staff at the hospital

Posted By giraffejt97

"Life saver paramedics and staff at the hospital"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Southmead Hospital / accident & emergency Southmead Hospital / Respiratory medicine

(as a relative),

When I phoned my dad he sounded breathless to the extent that I felt I needed to see him to check he was okay. When I got to his house he was struggling for breath, I called the emergency ambulance for help. The ambulance crew arrived very quickly and went straight on to assessing my dad, giving him oxygen and carrying out tests on his oxygen levels. They felt there was an urgent need to transfer his to Southmead Hospital for further tests as he was at risk of respiratory arrest.

My special thanks go to James and Kirk who made this call and effectively saved his life. The younger paramedic was a student who must have been quite apprehensive dealing with a frail main in a distressed condition but he was very calm. It was not just what they did but how they did everything that was so appreciated. They went to great lengths to make my dad comfortable in difficult circumstances.

At the hospital he was taken straight to A&E where the staff were very attentive and thorough, my thanks to Heather, Ian and Dr Alison. Nebulisers, steroids and antibiotics were given straight away, a scan revealed only 30% lung function. My dad was admitted to a holding ward and then moved to Ward 31 for acute respiratory patients.

I should add that I was in the holding ward with my dad for 48 hours when his condition was serious, the staff not only looked after my dad they also took excellent care of me. I am very grateful for their care and kindness.

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Responses

Response from Sue Needs, Deputy Advice and Complaints Team Manager, North Bristol NHS Trust 5 years ago
Sue Needs
Deputy Advice and Complaints Team Manager,
North Bristol NHS Trust

Submitted on 31/01/2019 at 06:58
Published on Care Opinion at 09:02

Thank you so much for your very kind comments, which have been shared with the staff concerned. It must have been a very scary time for you and your dad, and I hope he is now feeling much better. Thank you again for your feedback. With kind regards, Sue Needs, Deputy Advice & Complaints Team Manager.

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Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 31/01/2019 at 10:35
Published on Care Opinion at 11:37

Dear giraffejt97,

Thank you for taking the time to share your story and I hope your dad is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 261 534 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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