Text size

Theme

Language

"Car Parking Attendants at ARI"

About: Aberdeen Royal Infirmary / Outpatients

(as a relative),

My parents arrived at ARI for my Dads out patient appointment. He has cancer which is currently controlled. He finds it pretty difficult to drive 120 mile round trip in one day so they come in the day before in their motorhome so he doesn't get too tired driving. They usually park out on Westburn Road and pay for parking as the van is too big for the various car parks around the site. On the day of his last appointment, there was no space on Westburn Road. My parents started panicking as they were getting close to the appointment time. They approached the car parking attendant expecting to be turned away but the very pleasant attendant said they could help and radioed to his colleague and they arranged to cater for my parents motorhome. So the end result was my Dad immediately became calm and arrived in plenty time for his appointment. Thank you from a very appreciative daughter.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 6 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian
Submitted on 30/01/2019 at 12:25
Published on Care Opinion at 13:28


picture of Kirsten Dickson

Dear Niccw33,

How lovely to hear such positive and grateful feedback. I have been in touch with the Site and Security Manager, Paul, who was delighted to receive your kind words. He will share them with the parking team today.

Your parents sound very organised and seem to have a well planned routine for parking and attending your dad’s appointments – a 120 mile round trip will be very tiring right enough! It’s good to hear when things didn’t go as well as hoped the parking team were helpful and understanding. Hopefully on your parents next visit they will feel more comfortable asking for assistance with finding a space on site.

Thank you and take care,

Kirsten

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k