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"At A&E with dislocated knee"

About: Forth Valley Royal Hospital / Accident & emergency

(as the patient),

So I got taken in by ambulance at 1-2 am into forth Valley royal hospital with a dislocated knee. I had put it in by the time the ambulance arrived but I was in extreme pain in my right leg. I got given entonox in the ambulance but it wasnt helping much I asked for stronger pain killers and got refused.  We arrived into the emergency department (I totally understand that it extremely busy in there I did get told there were a few heart attack patient in which is totally fine but I got left in the waiting room for 9 hours without much pain killers as every time I asked I was always getting moaned at by the nurse who was giving me oral morphine which made me feel like they didn't care about myself 

I was left in a wheelchair for 10 hours in total with only a small amount of pain killers.  Because there was no beds but then I was told and the other people with me was told it was because a lot of drunk people who came in after me was needing the beds.  like what the hell I have a dislocated knee and can't get a bed because they prioritised these people over.myself with my dislocated knee which I feel is totally unacceptable.      

It came to shift change and a student nurse came out and spoke to myself and  said cant find a bed for you but I will look anywhere I can for one. She also made sure I got more oral morphine witch was lovely and she made sure I was kept up to date with information. she was absolutely amazing  which sort of made me feel better.  I want to say thanks to the student nurse who came and made sure I was alright and for her compassion and professional attitude

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Responses

Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley 6 years ago
Glynis Fotheringham
Senior Charge Nurse , Emergency Department FVRH and MIU in SCH,
ForthValley

I am responsible for the day to day running of the Emergency Department and MIU in SCH

Submitted on 29/01/2019 at 10:30
Published on Care Opinion at 14:34


Dear Chris,

I am sorry to hear you had an extremely long wait, this is disappointing and not what we aim to achieve. I am pleased we were able to give you pain killers and that the student nurse was able to help you.

I will pass on your comments to all of the ED staff.

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