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Well done top class

Posted By Mitch10

"Well done top class"

About: New Victoria Hospital / Out-of-hours GP service NHS 24 / NHS 24 (111 service)

(as a service user),

I called and call was answered very quickly by a very pleasant lady. I was advised I would be called within 3hours. I got a call back within 30minutes.

Advised to attend OOH in the New Victoria Infirmary which I did. I was taken straight away from a doctor who was down to earth and gave me time.

Well done top class

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 25/01/2019 at 15:27
Published on Care Opinion on 28/01/2019 at 11:00

picture of Nicole McInally

Dear Mitch10

Thanks for sharing your story on Care Opinion.

I am glad that you seen quickly and that you had time to speak to the Doctor. I will make sure that we share your post with the Out of Hours Team.

I wish you a speedy recovery.

Take Care

Nicole

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 28/01/2019 at 15:48
Published on Care Opinion at 17:01

picture of Shona Lawrence

Dear Mitch10

Thanks so much for taking the time to share your experience of calling NHS 24 and attending at the Out of Hours Service. I hope you are feeling much better.

It's great that we managed to return your call sooner than anticipated and that upon attending the Out of Hours service you were seen quickly.

Here at NHS 24 we work hard to try to ensure that patients have the best possible experience as we appreciate that when they contact us they are normally worried or anxious about their own health or that of a family member.

If you care to provide me with some additional detail, I can share you experience with the staff members who managed your call to NHS 24. I can be contacted on 0141 337 5897 or at patientaffairs@nhs24.scot.nhs.uk

I do hope you get in touch as we always like to share positive feedback directly with staff.

Take care

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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